System

Component: StarTech.com S-Video / Composite to USB Video Capture Cable Adapter w/ TWAIN and Mac Support
OS: Windows 7
Software: Patterson Eaglesoft 17

Problem

When a Dental Assistant tries to use Eaglesoft to take an Intra Oral picture, Windows throws an exception (blue screen BSOD).

Solution

Do the following to resolve this:

• Use AMCAP.EXE and set the Video Input:
  1. Options -> Video Crossbar
  2. Drop down the input selection and choose SVideo
  3. Open Eaglesoft 17
  4. File -> Preferences X-Ray -> Click “Video”
  5. Set Capture Card = Standard Windows Driver Model Device
  6. Set Default Device = USB 2861 Video (or whatever the newer description would be)
  7. Select a patient, and go to “Advanced Imaging” to test the Intra Oral camera.
• Reinstall the StarTech drivers.
  • Open Device Manager
  • Go to Sound, video and game controllers
  • If you see the “USB 2861 Drivers” open its properties, then Driver -> Update Driver
  • Browse my computer -> Point to the folder where the drivers are located (typically found on the server).