Lag Using Dentrix G5 Chart

IT Support


Users of Dentrix G5 complain that the chart module lags tremendously.


There are several possible solutions to remedying this.  Try the following:

  1. Edit Group Policy Editor to turn off Multicast:
    • Group Policy Editor (gpedit.msc) -> Admin Templates -> Network -> DNS Client -> Turn off Multicast -> Enabled
    • ipconfig /flushdns
  2. Delete Chart.Startup
    • Rename a file: C:\Program Files (x86)\Dentrix\Cust\Chart.Startup
      • Example: Chart.StartupOLD
    • Save the follow Windows batch file somewhere on your computer: dentrix-chart.bat
    • Run the batch file.
    • Restart computer.
  3. Call Dentrix Support

Additional Sources

Missing gpedit.msc Fix – If you can’t seem to find your gpedit.msc, this video explains how to get that back.

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