Lag Using Dentrix G5 Chart

IT Support

Problem

Users of Dentrix G5 complain that the chart module lags tremendously.

Solution

There are several possible solutions to remedying this.  Try the following:

  1. Edit Group Policy Editor to turn off Multicast:
    • Group Policy Editor (gpedit.msc) -> Admin Templates -> Network -> DNS Client -> Turn off Multicast -> Enabled
    • ipconfig /flushdns
  2. Delete Chart.Startup
    • Rename a file: C:\Program Files (x86)\Dentrix\Cust\Chart.Startup
      • Example: Chart.StartupOLD
    • Save the follow Windows batch file somewhere on your computer: dentrix-chart.bat
    • Run the batch file.
    • Restart computer.
  3. Call Dentrix Support

Additional Sources

Missing gpedit.msc Fix – If you can’t seem to find your gpedit.msc, this video explains how to get that back.

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